Monthly Archives: December 2013

Home Warranties in the News … and it’s Not Good

Yesterday, NBC 5 in Chicago aired a report critical of the home warranty business. How will the industry respond? Continue reading

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Filed under Customer Experience, PR & Branding, Risk Management, Service Contract

Federal Warranty Claim Involving a Commercial Truck Forced to Exit

A warranty plaintiff can’t make a commercial truck (or its auxiliary air conditioner) a “consumer product” simply by calling it one, but he can state an implied warranty claim by alleging that it didn’t work right. Continue reading

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Filed under Court Decisions, Statutes & Regulations, Warranty