In a recent post, we commented on Hyundai’s decision to abandon the arbitration clause in its new vehicle limited warranty. A reader pointed out that, generally, in consumer-dispute arbitration only the warrantor is bound by the award. The reader is correct that where a consumer protection statute or lemon law includes a state-run mandatory arbitration procedure, it generally permits a consumer dissatisfied with an award to reject it and proceed to litigation.
Monthly Archives: January 2014
A recent “victory” for the New York Times strikes a blow to consumers. By bullying Hyundai into abandoning arbitration to resolve warranty disputes, it robbed consumers of a fair and efficient alternative to costly, time-consuming, and economically inefficient litigation. Continue reading
Envision a world where everyday products are purchased, but a vital component of that product is still owned by the manufacturer. With ownership of that component, the manufacturer could affect how the product is used and enjoyed, and could also gather insightful (and private) information on how that product is being used and enjoyed. Well, we’re not too far off.