Monthly Archives: March 2014

Residential Purchasers Now Have A Remedy Against Developers: Your Home Is Covered

A 2012 expansion of Pennsylvania law seems likely to have a profound impact upon liability exposure that builders and their insurers may face if the Supreme Court of Pennsylvania affirms the 2012 decision of the Pennsylvania Superior Court in Conway v. The Cutler Group.  Conversely, this change may benefit real estate professionals and their clients as they now have a means to obtain redress for failures in workmanship.  Unfortunately, this change most likely will result in increased litigation and expense. 

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Filed under Court Decisions, Warranty

Recent surveys bode well for extended service contract agreements

At this year’s Warranty Chain Management Conference in San Diego, Warranty Week’s editor, Eric Arnum, discussed the state of extended service contracts in the consumer product market. Noting that extended service contracts sales totaled $35 billion last year and that the trend will likely be continued growth. Mr. Arnum also noted that extended service contract sales were down for appliances, but had increased for cell phones and vehicles. The theme of Mr. Arnum’s keynote address, and that of the entire conference, was that enhancing the customer experience enhances a company’s success by adding value to their products. Continue reading

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Filed under Customer Experience, PR & Branding, Service Contract, Warranty