Author Archives: Matthew Kelly

Recent surveys bode well for extended service contract agreements

At this year’s Warranty Chain Management Conference in San Diego, Warranty Week’s editor, Eric Arnum, discussed the state of extended service contracts in the consumer product market. Noting that extended service contracts sales totaled $35 billion last year and that the trend will likely be continued growth. Mr. Arnum also noted that extended service contract sales were down for appliances, but had increased for cell phones and vehicles. The theme of Mr. Arnum’s keynote address, and that of the entire conference, was that enhancing the customer experience enhances a company’s success by adding value to their products. Continue reading

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Filed under Customer Experience, PR & Branding, Service Contract, Warranty