The 2nd Annual Global Warranty and Service Contract Association Conference is coming to the Chicago Palmer House Hilton Hotel, September 16-18, 2015.
This year’s theme is “Knowledge: The Profitable Advantage.”
Industry experts and thought leaders from the warranty and service contract business sectors will be there to share insight, analysis and recommendations for improving all aspects of warranty and service contract operations. Continue reading →
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Filed under Best Practices, Service Contract, Warranty
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Recently, we’ve been discussing the merits of binding arbitration as a means of resolving consumer disputes. (See here and here.) Lori Crandell, COO of New Home Warranty Program of Manitoba, Inc., finds that the process works well when properly tailored to the nature of the dispute. Lori writes: Continue reading →
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Filed under Best Practices, Customer Experience, Resolving Disputes, Service Contract
Tagged as alternative dispute resolution, arbitration, C2B, consumer, contracts, customer satisfaction, customer service, dispute, extended warranty, home warranty, Service Contract Statutes
The 2nd Annual Global Warranty and Service Contract Association Conference is coming to the Chicago Palmer House Hilton Hotel, September 16-18, 2015.
Matthew Kelly
The Editors
Paul Wojcicki