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Warranty and Service Contract Industry Experts to Meet in Chicago

GWSCA LogoThe 2nd Annual Global Warranty and Service Contract Association Conference is coming to the Chicago Palmer House Hilton Hotel, September 16-18, 2015.

This year’s theme is “Knowledge:  The Profitable Advantage.”

Industry experts and thought leaders from the warranty and service contract business sectors will be there to share insight, analysis and recommendations for improving all aspects of warranty and service contract operations. Continue reading

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Filed under Best Practices, Service Contract, Warranty

Arbitration wins another court battle

court houseIt is quickly moving beyond dispute that federal consumer protection law favors binding arbitration over litigation. A North Carolina federal trial court recently joined two federal appellate courts in ruling that the federal warranty law, the Magnuson-Moss Warranty Act, does not ban binding arbitration provisions in consumer product warranties. This is good news for consumer product manufacturers, and better news for consumers if more companies turn to binding arbitration.

But still, auto, boat and RV companies, primary targets under the MMWA, shy away from going the arbitration route. Let’s hope this changes. Continue reading

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Filed under Best Practices, Court Decisions, Customer Experience, Resolving Disputes, Statutes & Regulations, Warranty

Home Warranties in the News … and it’s Not Good

Yesterday, NBC 5 in Chicago aired a report critical of the home warranty business. How will the industry respond? Continue reading

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Filed under Customer Experience, PR & Branding, Risk Management, Service Contract

GUEST POST: Stop Playing Russian Roulette with Warranty Industry Reputation

GUEST BLOGER Jim Martinez, RightStoryGroup, LLC

The extended warranty/service contract industry is playing Russian roulette with its public image.

It may be the only $50 billion industry in America that operates without a spokesperson to defend against unfair allegations or isolated misdeeds. Continue reading

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Filed under Customer Experience, Service Contract