Tag Archives: convenience

Moving too fast?

fob

Are things moving a bit too fast with connected cars? Continue reading

Advertisements

1 Comment

Filed under Risk Management, Warranty

The Redefinition of Warranty

warrdrivessalesOriginally defined as a moral obligation, warranty has evolved into a powerful tool for enhancing the customer experience, which in turn drives sales.   Continue reading

Leave a comment

Filed under Best Practices, Warranty

Even a critic sees value in vehicle service contracts

stranded motorists

A recent kiplinger.com post generally critical of vehicle service contracts (VSC) makes a pretty good case for buying one. Continue reading

2 Comments

Filed under Best Practices, Service Contract, Warranty

Customer Experience Hypo: What should the rental-car company do for Stan?

carrental

At this very moment a good friend of mine is in a dust-up with a rental car company. After hearing (my friend’s version of) “the facts,” and harkening back fondly to my law school days, I thought his tale just might make an interesting hypothetical to launch a discussion on “customer experience,” and I’m hoping the reader(s) of this blog will chime in. Continue reading

1 Comment

Filed under Best Practices, Customer Experience, PR & Branding, Resolving Disputes

Putting the customer first drives sales … at least KIA Australia thinks so

Kia AU 777

Competition benefits consumers far more than so-called consumer protection laws and the red-tape they’re wrapped in. The former delivers better quality and service and a lower price, while the latter needlessly drives up costs on both sides of the transaction and keeps seedy lawyers in business. Want proof? Look at what Kia is doing in Australia, and why. Continue reading

Leave a comment

Filed under Customer Experience, PR & Branding

Groundhog Day: Another piece questioning the value of extended warranties

Celtic-knot-basic-linear

The same article keeps popping up every other week or so in one publication or another. Its headline either asks if extended warranties are worth the cost or screams they are not. It gives the same advice – “buy smart” – and generally reaches the same conclusion on whether you should buy a service contract – “It depends”. See here, then here, here, herehere, and here.  Why is somebody always picking on extended warranties?

Here are 5 reasons why I think extended warranties make an easy target. Continue reading

Leave a comment

Filed under Customer Experience, PR & Branding, Service Contract, Warranty

“Buying an extended warranty makes sense,” agree?

A recent post at WarrantyLife.com argues that an extended warranty’s value comes from the peace of mind it provides. Continue reading

1 Comment

Filed under Service Contract