Tag Archives: counsel

Consumer Reports to consumers: Choose risk or over peace of mind

boxing clip artIn a September 6 piece, Why you should avoid home warranties, Consumer Reports again takes a shot at service contracts. Noting a recent complaint filed by New Jersey regulators against Choice Home Warranty for allegedly making it difficult to obtain benefits, CR “recommend[s] avoiding service contracts” because those “that cover homes and cars, for example, can cost hundreds of dollars.” But what if the car or home costs many thousands of dollars? Isn’t spending a few hundred bucks on a service contract worth it to minimize risk and secure peace of mind? “No,” says CR, “it makes much more sense to buy reliable products and maintain them as the manufacturer recommends.” Now it’s clear, just buy things that won’t malfunction or fail. Continue reading

Leave a comment

Filed under Customer Experience, Resolving Disputes, Risk Management, Service Contract, Warranty

Three cheers for plain language

fireworks

Commenting on An Orwellian approach to legal writing, 3 readers share insights and experiences recommending plain language. Here’s a sampling of what they have to say:

“My crime briefs ‘read like a thriller,’” says Bapoo M. Malcolm, Advocate, Bombay High Court, India.

“Practice has shown that people appreciate simplicity & clarity in comprehension compared to more technical writing (jargons & all),” observes Janice Isu, Acting Principal Legal Officer, Office of the State Solicitor, Dept. of Justice & Attorney General, Papua New Guinea.

“A company can’t hide behind fine print written in legalese. Judges rule for the average person,” declares Paul Eveleigh, a copywriter from Melbourne, Australia.

There’s more. Continue reading

1 Comment

Filed under Best Practices, Court Decisions, Customer Experience, Service Contract, Statutes & Regulations, Warranty

Debating Warranty Arbitration

debate

Robert J. Cloburn, CAIB, of Vancouver and Gregory Smith of Dark Room Perfection shared their views on a recent post, Arbitration wins another court battle. Here, I offer a few follow up thoughts. Continue reading

4 Comments

Filed under Best Practices, Court Decisions, Customer Experience, PR & Branding, Resolving Disputes, Risk Management, Statutes & Regulations, Warranty

Driving Value with Knowledge

As Sir Francis Bacon long ago observed – aptly we think – “Knowledge is power.”  After all, it is the pursuit and acquisition of knowledge that enables sound decision making, stimulates creativity, fosters innovation, and drives progress.

With this blog, the attorneys in the Segal McCambridge warranty and service contract practice group have created a place where professionals in these fields can obtain and share knowledge that leads to program innovation and improvement, which in turn will drive value. 

Continue reading

Leave a comment

Filed under Service Contract, Warranty