Tag Archives: refund

Really dude, pennies?

pennies

A dealer screws up, and the service contract company pays … at least on the PR front. A manager of a car dealership who “forgot” to write in that the service contract sold to a foreign student did not cover labor charges was ordered to pay a refund … he gave it to the customer in pennies.  Continue reading

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Filed under Best Practices, Customer Experience, PR & Branding, Resolving Disputes, Service Contract, Warranty