Tag Archives: survey

Even a critic sees value in vehicle service contracts

stranded motorists

A recent kiplinger.com post generally critical of vehicle service contracts (VSC) makes a pretty good case for buying one. Continue reading

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Filed under Best Practices, Service Contract, Warranty

Are warranties withering? Will service contracts surge?

withered rose

Warranties are withering, claims an Arizona State marketing professor.  This, he says, bodes well for service contract industry profits, but not for consumers.

But in many product sectors warranty is expanding and recent studies show that consumers believe that service contracts deliver value. Continue reading

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Filed under Customer Experience, Risk Management, Service Contract, Warranty

Unintended Consequences: Consumer Reports makes the case for extended car warranties

Presumably without intending to do so, a recent Consumer Reports article, reporting the results of a recently conducted consumer survey, makes a pretty strong case for buying a “bumper-to-bumper” extended car warranty depending on which make you buy and how long you intend to keep it. Continue reading

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Filed under Customer Experience, Service Contract, Warranty

Help Shape the Global Warranty & Service Contract Assn.’s 2014 Agenda

The Global Warranty and Service Contract Association (GWSCA) has asked Fulcrum Analytics to conduct an online survey to learn what is important to members of the warranty and service contracts communities. The information we collect will be used to formulate programs and proposed solutions to commonly experienced industry questions, problems, and fast emerging trends. Continue reading

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Filed under Service Contract, Warranty