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Here’s part two of my discussion of damages and disclaimers in cases involving claims that a warranty on a consumer product has been breached. (Part 1 is here.) Continue reading
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Tag Archives: terms and conditions
Read the warranty before crying foul
A recent LA Times piece unfairly accuses luggage maker Victorinox of not living up to its lifetime warranty. But if the article’s author, or the aggrieved customer had only bothered to read the warranty, they’d have found that the company did “no such thing.” Continue reading
Filed under Customer Experience, Warranty
Matthew Kelly
The Editors
Paul Wojcicki